Shipping & Returns

Shipping Policy

Please be sure your address is correct, we'll ship to the address listed in the checkout.

We typically ship within one to three business days although we frequently mail 'same or next day' as we know how nice it is to receive something right away! Shipping times may be extended slightly on occasion. You'll find the current ship time in the product listing. The order processing time is usually one to three business days, but may differ depending on the product listing.

Purchases are mailed in the order in which they are received. Most items are shipped through standard mail with a flat rate of C$8.00. You may have the option to upgrade your shipping method, please contact us at contact@nerdychicken.ca so that arrangements can be made and additional costs may apply. We will do our best to fit your order into our schedule more quickly, while not causing any delay to orders placed before yours.  
 

ATTENTION INTERNATIONAL CUSTOMERS: BUYERS ARE RESPONSIBLE FOR IMPORT FEES AND TAXES.

 

International mail, depending on where you're located, can take two to four weeks to arrive. Mail can sometimes get delayed in Customs. 

 

Customs fees are the responsibility of the buyer. We are required to declare the actual value of the order on the customs form. You might wish to take a look at this customs fee calculator to better anticipate possible charges http://www.dutycalculator.com/new-import-duty-and-tax-calculation/

Return & Exchange Policy

We gladly accept returns, and exchanges.

We want you to be happy with your purchase so if there is an issue, please contact us right away so that we can have the opportunity to work with you to make things right. 

 

Unless specified differently on an individual product's page, Nerdychicken is happy to offer the following options:

Contact us within: 14 days of delivery

Ship items back within: 21 days of delivery

 

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:

Custom or personalized orders

Items on sale

Questions about your order?

 

Please contact us if you have any problems with your order.

Tracking your order

We have partners all over the world selling on Nerdychicken and the shipping policies may differ slightly per artist. Please refer to the shipping tab on the product listing for the item you wish to purchase to see if package tracking is standard. It will detail shipping options as well as estimated delivery times including the availability of tracking.

 

If you want to discuss alternate shipping options not initially available during purchase, please email contact@nerdychicken.ca with your order number and we can discuss the possibility of upgraded shipping.

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*CA$8.00 Flat rate shipping on most items